100 reviews for Dolphin Nautilus CC Plus Wi-Fi Automatic Robotic Pool Vacuum Cleaner, Always Cleaning, Never Charging, with Wall Climbing Scrubber Brush, Ideal for In-Ground Pools up to 50 FT in Length
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Our full pool maintenance consists of running the Dolphin a couple hours a day, cleaning and emptying the traps, and skimming the top of the pool prior to swimming. The Dolphin saves so much time and relieves the strain of so much of what it captures going into your pools filtration system, because it has its own filter.
All of this being said, I do think that our particular unit happened to be a “lemon”, but no matter- please read on.
The unit comes with a 2 year warranty. About one year in, my power supply stopped working. I wasn’t sure of the cause, but because it had been exposed to some rain I did not file a warranty claim or try to get Maytronics to replace it. I am reasonably sure that it was not the rain that caused my issue as the unit was flashing and acting strangely in the weeks prior. This was all about one year in. I bought a replacement power supply for $150 and moved on with life.
Fast forward to two years and two months in (only a couple of weeks ago), the unit started to stall and power off after about 5 minutes. The power station would not allow me to set the timer. I could tell something was wrong with the unit, but I was two months out of warranty. I researched and found a local pool store that was an authorized repair facility and took the unit in to them. They had it a day and informed me that the unit needed a new central computer and that the cost to have it repaired was $500.
For that price, I decided I would just invest in a new machine. I started to research. I decided the next morning to call Maytronics and see if they would offer a voucher or any assistance or discounts towards a new unit because of the experience I had with this unit just two months out of warranty. I expected nothing, but I had also decided that if Maytronics wasn’t willing to do something to retain me as a customer that I would try another brand like Hayward or Polaris on the next go around.
Much to my surprise my call was answered promptly by a real person. I explained my situation in full and after a brief hold the support person gave me instructions to ship the unit to a repair facility here in Illinois. I shipped the unit on Saturday morning and it was returned to me in complete working order the following Wednesday working like brand new.
I am so happy! I think if you can get 4 or 5 seasons out of one of these units, thats reasonable. Only two would be unacceptable to me. These things are in the water a lot bumping around in your pool and it’s only natural that they are going to wear out, but I can tell you that if I get a couple more years out of mine after this repair I will be back to Maytronics on my next unit. After talking to my local shop I didn’t think getting mine repaired was going to be an option. Their company did the right thing by taking care of me and I will be a good customer now who refers others.
It is rare that I feel strongly enough about a product to write a review at all- good or bad. This has been a great experience.
When we first purchased our very own IRL Money Pit, we were in love with the pool. Boy were we wearing our rose colored sunglasses! This pool was possessed and had a hunger for money. After we retrieved over 200 bags of leaves from the belly of the beast we bought a top of the line Dolphin vacuum. Picture any seaside surf shop style pullover nylon jacket of the 80's and that was the color of our 1,700 dollar pool vacuum. More than a number of my vehicles! It worked. It was cumbersome to clean out but it was the early 2000's and we were young first time pool owners.
Cut to years later and the vacuum dies, we aren't living the DINK lifestyle anymore. We thought we could eek through to the next time we had a service come out to check the water and clean it. This year had been the worst. From cottonwood trees to an abundance of whirlygigs, the countless leaves and the ultimate, a F2 tornado blew into our yard taking 80 hickories with in and deposited quite a serving to our voracious pool. Hours with the hot sun baking me more and more I broke down on Prime Day and got this midrange vacuum.
I was fearful that I would be bringing a never able to be fully dried cumbersome shaped vacuum to the back of Kohl's to be returned but to my SHOCK. This Dolphin is a powerhouse! Up and down the walls with ease. The pool is a 20 x 20 x 20 with roman corners and a 10 foot deep end. Not one time did it get stuck. No missed spots or problem areas. It was showcasing all the best qualities. Ease of cleaning, you betcha! The dual containment filters come in and out with no effort at all. Rinse all the ultra fine to bulky debris out with your hose and you're ready to run again.
With a heavy load, it cleared the bottom and sides nearly with only 3 cycles. The 4th one is running as I type. OH...(yep, the GenX ellipsis) you can even control it on an app. I was able to get it set up but still working on the WIFI perspective. A tornado side effect.
I am blown away! I am not a sponsored review or benefiting in any way. Just an honest, down to Earth, rambling review. If I was a spunky tiktok influencer, I'd refer you to my links but just order one for yourself today. You'll be the next to write a rambler!
Pros:
* Cleans a lot more areas such as the waterline and steps
* The cord doesn't get tangled (so far)
* Can run daily without intervention
* No vacuum hose
Cons:
* It does consistently get stuck on the steps
* It is heavier than its predecessor
* The baskets are annoying to clean out (but also can be a plus see notes below)
I do love the Nautilus CC Plus vacuum and I think it is well worth the investment. Since we upgraded to the "Plus" version our tiles have remained clean with little effort on our part. My husband said he could tell a big difference when brushing the pool, the steps have little dirt compared to previously.
The cord! I can't say enough about the cord. The previous version did not have a swivel cord and after a year of use, it was similar to the old telephone cords that would get so tangled you had to try to dangle the phone to let it spin to untangle. Unfortunately, you can't dangle the cleaner to do the same, so no matter how much I tried the cord would just tangle back up in a day. With the "Plus" version it comes with a swivel cord and while you may see large circles of the cord in the pool it does not get tangled and can do its job. This earns major points in my book.
My con's are not enough for me not to recommend this pool vacuum. The biggest issue is that it does get stuck on my steps about 80% of the time. It just manages to get at an angle that the brushes/wheels just spin and can't grab anything to make it move. Usually, it is so close to the surface that when it is stuck it is very noticeable because the water shooting from the top (which is designed to push it against the floor and walls) is like a waterfall sound. Due to it getting stuck often, I run it during the morning before I go to work so I can listen to it and redirect it when it happens.
I mentioned the baskets were annoying to clean. This is compared to the previous version and it is a + and -. There are two thin baskets to clean. You have to take a part the basket in order to remove the debris which if that is all you want to do is a little annoying. However, if you want to fully clean the basket, hose it down, etc. the fact that it comes apart makes it much easier to run under a hose and remove all the debris.
It may be heavier than the previous version but that may be why it works so much better. The fact that it climbs up the wall and rides the waterline, cleans the steps (even if it gets stuck), and has a swivel cord so it doesn't get tangled makes it a great product.
I do wish I would have purchased the version that can be controlled by the app but at the time of purchase, it was $100 more. At the time I'm writing this review the app version is the same price I paid so I missed out on that. Next upgrade I will include the version controlled by the app for added ease of use.
I have been eyeballing this vacuum for a while because of all of its positive reviews so I finally pulled the trigger. I cannot state enough about how impressed I am with this pool vacuum.
Our pool was installed a little over three years ago and had already begun to have discoloration at the bottom of the pool. I assume that this was due to maybe some poor pool chemical balances that I was learning at the time that may have messed up the finish. Turns out all that needed was to ve vacuumed very well that, my previous vacuum was absolutely not able to do.
After a single two hour run, it cleaned EVERYTHING I thought was permanent discoloration. When I pulled it out of the water and cleaned the filter I noticed it had a ton of debris that was from the initial installation process that this vacuum was able to remove over three years later in one single pass.
There was only one occasion where it got stuck and I had to move it. Otherwise I would watch it unstick itself and it would 99% of the time. Just something to be cognizant of.
The first two pictures I have attached are from before, and the second two are from after. This vacuum is 100% worth the money.
DOWNINGTOWN, PA. I sent it via UPS Ground on a Friday and received it back that Tuesday—4 days later! O’Neil and Sons had replaced the power cable and shipped it back immediately. My 2 year old Dolphin is as good as new, and one year of the 3-year warranty remains. A satisfied customer, I’m grateful that this considerable purchase was supported by the company behind it. It’s time like these that I know I’ll be loyal to a company like Maytronics. Thank you!
And this wire DOES NOT TANGLE.
If wire tangles, the cleaner stays in one spot, and you have to baby sit - its not cleaning your pool.
Free Caddy Cover:
UPDATE: “5 STARS” RECEIVED THE CADDY COVER FROM MAYTRONICS
4 stars because Amazon has a detail that a free caddy cover would be sent if caddy is purchased. And this statement was the last push towards the purchase of this model.
No caddy cover arrived.
This must be an Amazon - Superstore disconnect.
Backyardsupertore Customer Service via Email and Amazon site:
Currently, in contact with Backyardsuperstore. They have advised they will send - will update if that’s the case.
Pool cleaning performance:
Also, used the cleaner first day and the pool was crystal clear. See second day video. Placed fine filter in cleaner and it’s suction of fine particles did the job.
App:
Had an issue with the app as (we found out later - with Customer Service assistance) the manual Instructions were one step ahead of the app in that the manual (skipped a step) and indicated the cleaner would pop up on app for the user to connect cleaner to app but it did not.
Maytronics (pool cleaner) Customer Service:
Instead, I waited (for the picture of cleaner to pop up on app - it did not) then called customer service (Maytronics) took a very long while after saying “waiting time is over 2 minutes.” The wait was far past 2 minutes.
Make sure to have time in case the wait time is over “2 minutes.” Have about 30+ minutes.
Either way, finally, the rep was very knowledgeable and helpful.
Figured out we had to press the “Ok, Next” (which had dark lettering on app - was expecting for this lettering to brighten up once picture of cleaner popped on app screen to select it.
Manual instruction did not have this instruction.
Instead, it said select cleaner when on screen.
This step (cleaner on screen) occurs after you press “Ok, Next” when progressing from connecting power supply and cleaner, and placing cleaner in pool.
So far recommend this cleaner - haven’t had to manually vacuum pool but this is day 2 of ownership.
AS INFO. On first day, after a 3.5 hour Ultra clean cycle, the (salt pool) PPMs went from 3100 to 3300 ppm with no salt being added.
The filters are very big, I can probably go a month or two without emptying them. The mesh is very fine - it seems to do well capturing fine debris.
The app connects to the vacuum quickly, and it’s very easy to use.
The vacuum itself works extremely well. It climbs my pool walls quickly without falling, including my stairs and waterline.
I was worried that the setup/teardown would be time consuming, but it’s genuinely quicker than my old pump-driven vacuum.
Theh Titan can be scheduled via the My Dolphin App, so it runs daily each morning. I I set it to floor mode, and brush the walls and steps manually. This seems to work the best. Out of the box setup was easy, as was the app. As the title says, the Titan is about an 80 percent solution to my pool cleaning (which I consider a win)!. I have not had to run a vacuum since purchasing the unit. The pool had several days of El Paso dust waiting for the Titan to arrive, and after three back to back cleaning cycles, what you see in the images (plus some brushing) was the result from the Titan. Neither the Cayman nor the Premier could handle even a daily cleaning without getting stuck on the drain. I am very pleased with the unit, and my only regret is that I did not spend the money to buy the Titan first ( I am now the proud owner of three pool robots with two parked permanently in the shed). Save yourself the hassle and spend the money on the best unit; you will wind up spending it anyway to get the results you expect.