93 reviews for E2/K20 Electric Bike for Adults, 48V 13Ah/15Ah Battery, Up to 28 MPH & 46.6/60 Miles (PAS), 750/1000W Peak Ebike with All-Terrain 20″/26” Fat Tires, UL Certified, Moped E-Bike
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I contacted Amazon and started a claim , they advised me to contact the manufacturer as this bike has a 1 year warranty. The manufacturer responded within a few days and sent out a new controller. Then in March of 2025 one of the tires blew out , I contacted the manufacturer again and they sent out a replacement inner tube within 10 days . In April of 2025, the rear break line broke, I was like here we go again!! I emailed the manufacturer again, and they sent out a new break line within a 10 days . Then unfortunately in May the frame broke! I was so frustrated at this point , I paid a lot of money for this bike and it just kept breaking down time after time and we didn’t even have it for 6 months ! I emailed the manufacturer 1 last time and advised them what happens sent all the pictures. They were very prompt and sympathetic about the issues we had been having and got back to me within a week and advised me that they were sending a brand new bike directly from the manufacturer also stating they were not going to send a refurbished one which made me think.. hmmm maybe Amazon sent me a refurbished bike at the time of the initial purchase and that’s why it kept breaking down!! I only gave the bike 4 stars because the manufacturer was so responsive and really stood behind their warranty . We have the new bike now and fingers crossed ..