-29%
Brand New
eufy X10 Pro Omni Robot Vacuum and Mop Combo, 8,000 Pa Suction, Dual Mops with 12 mm Auto-Lift and Carpet Detection, AI Obstacle Avoidance, Auto Mop Washing, Auto Drying, Self-Emptying, Self-Refilling
Original price was: $699.99.$499.99Current price is: $499.99.
| Brand | eufy |
| Model Name | X10 Pro Omni |
| Surface Recommendation | Hard Floor, Carpet, Wood, Tile |
| Special Feature | Auto Mop Washing, Self Emptying, Obstacle Avoidance |
| Color | Black |
130 reviews for eufy X10 Pro Omni Robot Vacuum and Mop Combo, 8,000 Pa Suction, Dual Mops with 12 mm Auto-Lift and Carpet Detection, AI Obstacle Avoidance, Auto Mop Washing, Auto Drying, Self-Emptying, Self-Refilling
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About this item
- All-in-One Station for Hands-Free Cleaning: X10 Pro Omni’s mop pads are washed using clean water, then dried with 45°C (113°F) heated air. Its dust bin is emptied into the station’s 2.5L dust bag, which only needs to be replaced every 2 months. The 3L clean water tank provides enough water to mop a 1,500-2,000 sq ft (150 sq m) home 2-3 times.
- Powerful 8,000 Pa Suction for a Deeper Clean: eufy robot vacuum X10 Pro Omni effortlessly removes hidden debris in carpets, including pet hair, for clean floors in just one pass.
- MopMaster 2.0 for Spotless Floors: Utilizing advanced MopMaster 2.0 technology, the robot vacuum and mop combo applies pressure to lift by 12 mm on carpets while maintaining a gentle touch for delicate hardwood floors.
- AI.See Smart Cleaning: X10 Pro Omni features advanced obstacle avoidance. It’s capable of identifying over 100 different objects like wires, shoes, and toys, even at night. Use the app to customize cleaning scenarios to customize your cleaning routine to your needs.
- Auto-Detangling Roller Brush: The roller brush rotates in reverse and the Pro-Detangle Comb flips down to loosen and remove hair that’s wrapped around the roller brush, so you don’t have to.
- iPath Laser Navigation: Our exclusive technology creates efficient cleaning routes around your home.
- Customizable AI.Map 3.0: Create No-Go Zones, virtual boundaries, and more so that eufy robot vacuum X10 Pro Omni cleans your space in the way you want it.
- Note: Only support 2.4GHz Wi-Fi. 5GHz Wi-Fi is not supported.
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I run it daily and usually do the deep clean option. The mopping is great and cleans up dried wet spots with ease. I haven’t had trouble with it getting stuck on anything and it doesn’t run over me or the animals. After a week of daily use, I went to go clean the vacuum itself and I didn’t have to do much other than wipe some dust. The maintenance of this machine is great and really helps maintain a clean home. I put vinegar and water in the clean water container and haven’t had any issues. It has a light that comes on if the lights are off in your house which was a surprise and super cool so it works well even in the dark. The mapping was impressive and easy.
The only two things I don’t love about it is that it’s loud when it empties the dust bin. I suppose that it means it’s really cleaning it out. Also, the huge useless power button on the top makes it unable to go under some furniture like my old machine. So that is a game changer that I don’t love. Especially with the price point it sucks that I can’t get it do really nice cleaning in hard to get to places anymore.
I have 136 hours of run time on this robot cleaning 61,000 SQ FT.
During this time I’ve determined a few things
1. Carpet cleaning: Eufy at least using its normal settings. Doesn’t do a good job with finer debris but other nor robot vacuums don’t either with. Roombas being the only exception I could find. For the eufy to do a decent job on carpet the suction must be set to either max setting or turbo.
2. Parts
The replaceable parts will last and are well built in app will also include when these parts should be replaced so that’s always a nice plus.
3. Mapping in app: it’s great however, sometimes it doesn’t map a room quite right and there isn’t a way to properly separate rooms. As an example, you cannot horizontally divide a room it must be vertical.
Eufy App: the app needs improvement and could stand to be a little bit more intuitive. You cannot have permanent zones which is something I’d like to see in the future and there are also a lot of ads and other things not necessarily related to the robot itself that can be annoying.
4. Obstacle Avoidance: it’s pretty good with lighting however around dusk or lower light conditions it’s not as good with avoidance. Overall though no complaints.
5. Mopping: it’s alright but it’s best used for spills that have recently happened. Once the spill is dried it has a much harder time getting rid of it. So while you may need to still keep a mop just in case it does an adequate job of keeping the floors clean. I will also point out this thing uses a lot of water, so if you have mainly hardwood floor expect to replace the water often.
6. Docking: previously I had an issue with docking however, upon inspection the main causes weren’t the robot itself but because it either had something like paper stuck in the brush dollar or the removable part of the base that the robot sits on was not properly secured.
After extensive use and some help from Eufy’s customer support I’ve opted to increase my rating of this device to 4. Its only issue really is that the carpet cleaning isn’t the best unless you use the louder suction settings and it’s app could use some improvement, but overall I’ve grown to like this device and may be tempted to upgrade to a newer flagship device from Eufy when the time is right.
Old review:
Pros:
excellent mapping, very quick
Excellent mopping for common fresh spills and some dried.
Can be Very quiet.
Excellent identification of things like cords (most of the time)
Excellent value for the features you’re getting. However, this device does have cons.
The battery life is reasonable. I have a larger apartment and it’s typically able to do most of my schedules for it without having to stop and recharge.
Cons
Suction: while the PA of this device is very high it does not do the best job for deep cleans on carpet. At least compared to the robot I intended to replace with this purchase a roomba S9. There was a significant difference between the two even with the eufy being set to its highest clean setting. For things such as carpet deodorizers it didn’t pickup everything on a first or second pass. So I needed to send my roomba in to finish the job My roomba was able to pick this up on 1 pass flawlessly.
Navigation: the navigation can be a little weird. There has been times where it completely missed areas for seemingly no reason other times it has had issues docking.
Brush: I have 2 long hair cats and a dog. The brush roller frequently gets tangled to the point the roller stops working and gives me an error message on the app to fix the issue.
Conclusion:
If you’re getting a robot for the first time this is an excellent value robot and while the cleaning performance isn’t the best compared to some other brands like iRobot or roborock it does a good enough job. I was contemplating returning this eufy but it does a good enough job, it just didn’t meet the higher expectations I had for it.
After using the Eufy X10 Pro Omni Robot Vacuum and Mop for several weeks, I’m left with mixed feelings. While it promises a lot — an intelligent, all-in-one solution for vacuuming and mopping — it ultimately fails to meet expectations in some critical areas, especially when it comes to cleaning large or messy spaces. Here’s why:
Cleaning Performance: A Hit-and-Miss
The main selling point of the X10 Pro Omni is its ability to vacuum and mop simultaneously. On paper, this sounds like the perfect solution for busy homes, but in practice, it’s been far from flawless.
• Vacuuming: The 8,000 Pa suction power does a decent job on hard floors and low-pile carpets. However, on thicker carpets, I noticed the vacuum left behind significant amounts of debris, especially around edges and corners. Even on bare floors, the suction wasn’t always strong enough to capture all dirt, particularly larger particles like pet hair. It often had trouble getting into tight spaces, leaving debris untouched.
• Mopping: The mopping function is underwhelming. While it does help maintain cleanliness between more thorough mopping sessions, it doesn’t handle spills, stains, or sticky messes very well. On floors with moderate to heavy soil, I found that it only spread the dirt around, leaving behind a grimy residue. The mop cloth also doesn’t stay clean long enough to be effective, and you may need to pause the cleaning to clean it manually, which defeats the purpose of the robot’s supposed autonomy.
Navigation and Coverage: Major Gaps in Cleaning
One of the most frustrating issues with the X10 Pro Omni is its incomplete coverage. The robot uses advanced mapping and navigation features, but it still misses large areas of the floor during cleaning. In my experience, it often left debris untouched in corners, under furniture, or in narrow spaces.
Despite the robot’s ability to map my home and create a cleaning plan, it often appeared to follow erratic paths, backtracking over areas that had already been cleaned while skipping over others entirely. This led to uneven coverage, where some parts of the floor were spotless, but others remained dirty, often requiring a second pass. This is especially disappointing for a robot that should, theoretically, be able to clean an entire room without gaps.
App and Software Issues
The Eufy app, which is supposed to allow for custom schedules, zone cleaning, and map adjustments, left much to be desired. While the features are useful in theory, they don’t always perform as expected. For example, the robot sometimes fails to map multiple floors accurately, and I’ve had issues with the app disconnecting from the vacuum or failing to recognize the most recent map updates. This results in missed zones or unnecessary reruns of sections that are already clean.
Maintenance: A Bit of a Hassle
Although the robot has a self-cleaning mop system, it still requires regular manual maintenance. The dustbin fills up quickly, and the mop cloth needs frequent rinsing, especially if you have pets or children. The filters and brushes also need regular cleaning to maintain optimal performance. While this isn’t necessarily a dealbreaker, it does make the robot less “set it and forget it” than advertised. The inconvenience of having to monitor and clean the robot often adds to the frustration.
Battery and Charging
On a positive note, the battery life is relatively good, lasting up to 100 minutes on a full charge. However, this isn’t always enough to clean an entire floor, especially in larger homes. The vacuum often needs to return to its dock for a recharge mid-clean, which interrupts the cleaning process and adds time to the overall job. While it does automatically resume cleaning after recharging, it doesn’t always remember to finish cleaning areas it missed, making it prone to leaving debris behind.
Final Thoughts: A Disappointing Investment
Overall, the Eufy X10 Pro Omni Robot Vacuum and Mop falls short in critical areas, particularly with its inconsistent cleaning performance and inability to cover large areas properly. The vacuum struggles to pick up debris efficiently, and the mopping function doesn’t deliver a deep clean, often leaving floors looking streaky or dirty.
While the robot is easy to use and offers some useful features, it doesn’t quite live up to the expectations set by its marketing. For homes that require thorough, comprehensive cleaning, this model may not be the best choice. If you’re looking for a robot vacuum that can truly handle both vacuuming and mopping tasks without leaving debris behind, I would recommend exploring alternatives that offer more reliable coverage and better overall cleaning performance.
UPDATE:
I’ve been contacted by Eufy support. They have sent me a new vacuum. Will test and update the performance. Customer service is great.
8/1/2024
They didn’t even try to make it look like new. The mop pads are completely used up and smell horrible! There is hair and other crud wound up in the rollers. The mop pad cleaning area has caked on dirt and there is already a full dust bag in the base. Absolutely disgusting and disgrace. I was looking so forward to this thing. I wish I could give negative stars.
*New*
8/2/2024
Spoke with eufy customer service about this issue. The lady I spoke with said she would send me an email with a link to upload photos and finish my claim, then she would send me a brand new one along with a shipping label to return the used model I was originally sent. She told me that there “email servers are slow” and to expect the email in 7-8 minutes. The email never came and I didn’t realize it but she told me that 5 minutes before customer service closed for the day. I emailed customer service last night to start a physical timeline of this process and received the following offer in return…
“To address your concerns promptly, could you please confirm if the current condition of the device affects its functionality? If the device is still operational, we would like to offer you a complimentary accessory pack, including new mop pads, as a gesture of goodwill and to enhance your feeling with our product.”
So in other words, their solution is to send me a “complimentary” accessory pack so that I get to clean and perform maintenance on a used vacuum/mop before I use it, but only after I let it run a full cleaning cycle to spread the unknown filth that is caked on the mop pads and wrapped around the roller around my house. I escalated my claim and am waiting to hear back.
*Final Update*
8/28/2024
Eufy customer support stepped up. Simple misunderstanding initially with the email communication but according to them, the initial issue with being send a used model was solely Amazons fault. Whether that is true or not, they did an excellent job with guest recovery and I am overall very pleased with the company and the product. This situation has been resolved appropriately by dealing directly with Eufy customer support. I changed the review from 1 star to 4. The missing star is a reflection on Amazons failure, not Eufy.
I raised my review because I was impressed by Eufy’s service and commitment to this product. After my review they reached out to ask for additional details on the issue, pics of the rug causing issues and showed a genuine interest in capturing my concerns so these could hopefully be remediated in a future firmware upgrade. It’s nice to see a customer centric company that views feedback as a gift and uses it as an opportunity to improve their product rather than get defensive or blame the customer.
***Previous review***
I’ve been excited to try this and watched a lot of YouTube reviews but most are sponsored and exaggerating how good this is. Some issues for my low review are:
1. I’ve got a rug with tassels in the foyer and it gets stuck on them constantly or flips the rug over on the corners. If it was smart it would get on the rug from the non tassel long edge, vacuum the rug and move back to the hardwood but instead it wants to go in long strips vertically and gets stuck constantly. I can’t be the only person with a rug. How have they not programmed for this?
2. It’s SLOW! It took it 82 minutes on vacuum only standard suction mode to do my lower level floor in a mostly open concept floor plan before the battery died and it had to go back for charging. Then I realized it never even finished the living room and had to charge for Hours before going back to finish the job
3. Continuation of complaint 2 but battery doesn’t last long enough to clean the house. Unless I’m gone for 10+ hours the house wouldn’t get clean. Which it wouldn’t get clean clean anyways because I have to babysit it when it gets stuck on the rug tassels.
4. It should be able to map where carpets or rugs are and then get on the rug finish the rug and do the rest of the floor but instead it’s constantly trying to go up and down the rug and struggling
Maybe some of this can be fixed with a software update so I’ll wait until I’m near 30 days to see what’s fixed otherwise it’s going back.
Also impressed with how quiet it is. It actually uses suction as well as a roller head. When it empties, it's loud. No getting away from that. But while running it's relatively quiet.
We have 3 dogs and a mix of carpet and hardwood. I will admit that although it does collect plenty of dog hair, it misses those bunched up areas along the edges or in corners. However, there is an "edge hugging" feature which you can initiate and it does do a better job but not perfect and it add a bit more time.
Suggestion to those who purchase this: I have found that cleaning the robot once a month is a good idea. The dog hair does get caught up in the brushes, the gears, and the wheels. Plus, you should be checking the filter. It's really easy to do but you really need to keep up with it. I forgot one month and it took a LONG time to clean it and get it back to ready.
As for the water tanks? This part is awesome. It's so nice to know your house is getting vacuumed and mopped at the same time on a regular basis. But take note: you definitely want to empty the dirty water after EACH day of mopping. That may sound obvious but if you forget to empty it and you don't mop again for a week or longer, that water gets stanky! It's super easy to empty so it's really not a bother but do yourself a favor and empty it frequently.
One last thing; When I fill my clean water, before I put it back on the machine, I drop a cap full of Pine Sol in the bucket. This helps keep the mopping smell fresh and it doesn't affect the machine.
- Unit has cleaned 75,000 sqft over 160 h october so it has been working!
- Only a handful of times where the unit got stuck
Bad
- Check you settings as this will really go through the clean water in the basin, you almost have to replace after every use if you have a large area
- You have to empty the dirty water, that smell can get really bad
- Hair - we have a cat and two women in my house. Hair will get stuck on the roller
- Lack of dust bin full status - would be nice to have
I’m still learning to maximize its use. Will update review as I do. Haven’t used the mop feature yet. I have rugs on top of hardwoods.
Overall it does help me because I’m unable physically to run my regular vacuum right now. But sometimes I have to intervene a lot to keep it on task.
Old review:
I’ve been dealing with your defective product for months now (the original machine was purchased in October & stopped working in November).
It’s a worthless mop/vacuum cleaner. The replacement literally did not work from the moment I received it. Eufy keeps asking me to keep wasting my time trying to fix it??? The original machine only worked for a couple weeks.
Why would I ever believe the third “replacement” would work??? It takes so much effor to keep unpacking and set up a new machine. Not to mention the time it takes to pack up the garbage machine and drive it to a shipping facility to send it back ??? I spent over $500 to be inconvenienced over & over!
I was so excited to get this after reading reviews. I’m not sure how it has good reviews because it’s terrible! I have to run it at least twice a day to pick up the bare minimum. It will roll right over a tumbleweed of dog hair and miss most of it. The suction is weak at best. I thought I’d also love the detection feature (I have a dog that sometimes messes in the house). I was wrong! It avoids things like furniture and end tables but doesn’t get close enough to vacuum anywhere near them. It also doesn’t fit under standard kitchen cabinets. I have to get my other vacuum out to do it. That’s where most of the crumbs/dog hair piles up. It’s not super loud but definitely not quiet either. The emptying phase is VERY loud. Also, you have to buy bags which fill up very quickly if you have dogs! My $200 Shark robot-vac was so much better. I would return this in a heartbeat if I could!
When it is vacuuming and mopping, it is much quieter than our old unit...BUT, when it returns to base to empty and clean the mop pads, the base makes a startling loud noise. You cannot hear the TV over it. It is disrupting on conference and telephone calls, and at night it wakes us up, even though the base in in the other side of the house.
This means we need to manually start it when we are leaving for a couple of hours...kind of defeats the purpose.
Now we are 3 months in and it won't work. Says Brush is stuck, even when no Brush is in it. Been a week and still waiting on Eufy to get back with a solution or replacement. Will update this review should they support. However right now fuming with disappointment.
Update, after one week, and relatively slow support from their team, there was an automatic update on the app and vacuum that appears to have fixed the issue. Works just like before now. Hopefully this is a one time thing, as the vacuum/mop is of good value now.
Another update, made it 4 days and the error came back. Tried turning it off and on again, and the error persists. Waiting to see what support the team can provide.
Turns out this is a one off issue. The Eufy team offered and supplied a full replacement of the system. New on is working great. Once we started going the team was very responsive!
UPDATE: the customer service here is beyond amazing. I have been so happy the way they have been dealing with it. I would definitely give buy their products in the future.
Trying to get parts for this is non existent. The company has no spare parts to ship out to replace broken parts. You would think that they would have at least replacement parts. Been waiting for two months now for Eufy to call or email back.
She loves the vacuum, but customer service sucks.
At first this device was MILES better than my first bot because well the dust bin on the robot vacuum could self empty with the mop attached! My first bot if you wanted to mop at the same time you had to take off the auto dust bin and put on this water reservoir attachment it was a hassle and well it didn't get used much because of it.
Then we get this device and I love that the base station holds the clean and dirty water. It makes it convenient to empty and fill the respective tanks. The washing mop pad base is also removable for easier cleaning which I have found is not the case for some of its competitors.
I liked this thing so much I got another one for upstairs, so I didn't have to lug this robot and its base station upstairs to clean both floors.
THis thing senses carpet and it raises the mop heads to not soak your carpets as well.
Now for the not so great:
We had a rug under our master bed that didn't stay completely flat. After about 6 months we noticed the bot kept getting jammed on the parts of the rug that wouldn't stay flat. This happened enough that the cleaning cycle would stall and we would have to go manually move the robot off the rug to continue the clean cycle. After about 2 moths of fighting with this spot on the rug, we started noticing a hole in the rug forming, until eventually the mop pads would get stuck on this hole, and progressively made the hole bigger until we had to remove the rug, and now it in the garage under my workbench to hide the hole.
Along with not gliding over rugs that are not 100% flat, the mop pads tend to spread around larger messes, to the point where I would suggest doing a manual mopping if your floors every so often (we do once a month now) to keep deep streaks from forming on the ground.
The replacement parts are cheap enough, but I do not like how often the consumables need to be replaced. The side spinning brush needs to be replaced A LOT, and the under vacuum roller in my opinion should last longer than it does. I have tried Eufy brand, and off brand roller brushes and it doesn't seem to help the longevity of the roller itself.
I also have 3 girls and my wife's long hair to contend with. Once a week I have to manually remove a wad of hair from the side brush, and the bottom roller brush in order to allow this device from actually cleaning up the floor.
If you are looking for a cheaper entry level mopping vacuum I would recommend it, keeping in mind you will need to manually mop the floor every so often. But I would opt for the single roller style mop where the robot itself cleans the roller mop at set intervals over these pad style mops if you can afford the extra cost.