123 reviews for Mova P50 Pro Ultra Robot Vacuum with Removable & Liftable Mop, 19,000Pa Suction with Anti-Tangle Brush, Side Brush Extensive Cleaning, 167℉ Mop & Washboard Self Drying & Cleaning, Auto Empty & Refill
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Update. Eufy emailed me a return label and instructions to send back the base not the rob vac. I had saved the original box therefore, sending it back was not a problem. It took over a week to get a replacement base. I contacted Eufy per my concerns of this elapsed time were I was not able to continue testing the vacuum and its features within the 31 day timeframe for a full refund. They assured me they would extend this date by two weeks. I received the new base shortly after a week. When I returned the base I sent in the cord to the unit and left the vacuum bag installed. When I received the new base it was missing the cord and did not have a vacuum bag. I contacted Eufy and they assured me a cord and a pack of vacuum bags would be shipped. It’s been now almost one more week and I have yet to receive the shipment. For two weeks I haven’t been able to use the vacuum. Eufy did issue me a number to receive two wash pads for free. I had to go to a site through a link emailed to me and enter the code. Problem is, the code covered $10.00 of $12.00 cost do I had to pay $2.00. I contacted Eufy and they said they would reimburse me the $2.00 however, I would have to wait until I receive the pads and then I would need to contact them at such time. Now I’m waiting for the cord, vacuum bags and wash pads. Sorry this review has turned into a novel. I just want to put everything out there to help others to decide on a purchase. As for the vacuum and what I have experienced, while I was able to use it, I am very pleased with the results.
Received the new base and everything has worked exceptionally well. Whenever I send the support or customer service an email or a question they always respond immediately with an answer. This unit I would recommend to anybody who has animals. I’ve not had a problem with dog hair tangling in the brush. If someone in the family has long hair that will get tangled in the brush. Great little mid price vacuum fantastic customer service.
I'm quite happy with the vacuum and how it works. It's quiet, navigates well and is fast. My floors have never been this clean before.
Dinging one star for lackluster privacy policy. The robot can take photos and even videos of my place but their privacy guarantees aren't up to par. For this level of privacy concern, nothing but end-to-end encryption of video and photo content is acceptable.
ORIGINAL REVIEW:
The front caster wheel of the vacuum broke within the first week of use.
I came back home to the robot vacuum that's parked in front of its base. It wasn't able to park after a couple of minutes trying. When I looked at it closer I discovered the missing caster wheel so I went around home looking for it. Soon I found the front caster wheel and a shattered piece of its supporting enclosure on a carpet.
Not something you'd expect to happen to an almost $1k purchase within the first week of use.
I love the sleek look of this unit. It looks nice in the corner of my living room, and blends in nicely, while also being centrally located in the house making it easy to maneuver. The mapping accuracy that you first need to do, is surprisingly accurate. It did a good job with the layout for the most part. The main cannister holds a clean and dirty water reservoir. I was shocked that both are such a large size! It’s easy to access these water chambers, and easy to remove for refilling or emptying as there are handles. Pull up and off ya go, it’s that simple. When in use, it’s surprisingly not as noisy as I expected. It’s not whisper quiet, but not loud either. I can easily run this while my husband teleworks from home without issue. I love that it mops and vacuums at the same time. The machine not only warms the mop water, but detects when the mop pads are dirty and the machine will dock itself, clean the mop pads, and send it back on its way to finish cleaning. It will also refill and empty the water, so that’s good if you have a large house. It went from the hard/tiled floor, to the carpet area without trouble. It also didn’t slam and run into furniture like other robot vacuums-thanks to the camera monitor. My only issue with the product is 1.- it doesn’t tell you what and where to buy the bags and mop cleaner refill. I searched the website and the instruction booklet and nothing. If the instructions say to only use a certain cleaner, said cleaner should be made to buy easily. My other issue is every few days or so, it will randomly talk like a Siri didn’t understand a command. “Please open your app to ……”
All in all, it’s a EXCELLENT product and a good value! Saves me time cleaning which is a huge win for me.
UPDATE:
MOVA reached out to me directly and provided me with a new unit that I just received on 4/24. I have yet to unbox it but their customer service was very helpful and responsive. Fingers crossed this habit doesn't have the same issue.
Even at $550, I think I'd look elsewhere for a vacuum/mop combo. My two main reasons are:
1) I don't need all the extra crazy features. For example, you can tell this device to take pictures of your pets throughout the day, and send you notifications when it does. 2) I'm not sure of the availability of replacement parts. As of this review, I can't find anything branded as Mova that fits the bill. *However, the same company that makes this robot also apparently makes the "Dreamed" brand, so there is hopefully some compatibility between the two. It's not fun having to research it to figure that out, however.
Now to the functionality - it works great as a vacuum. It has a high def camera which it uses in real time to map out your floor plan, and it does this very accurately. While it vacuums, it uses this camera to avoid obstacles like the aforementioned pets. It also identifies other things, such as cleaning supplies (like a broom leaning in the corner), and avoid them. Not only does it avoid them, it also makes a record of them in the app, which then allows you to confirm the item that may be in the way. You can set how sensitive it is to identifying and avoiding these things, too. You can also manually choose areas for it to avoid. For example, I boxed off our cats' feeding area in the map on the app, as well as the corner where our Christmas tree was. These manual edits can be changed at any time.
The battery life is impressive. On my first vacuuming, it only dropped from 99% to 76% after running for about 80 minutes.
It is pretty quiet. I'm upgrading from a 20-year old Roomba, however, so my frame of reference is not great; that thing was loud. But my cats are not afraid of this new robot, and I think it's because of the low volume level. It is nice that this actually is a vacuum, too, and not just a sweeper like the old Roombas. It picks up a good deal more, and I don't even have it set to high suction (there are 3 suction levels to choose from in the app).
I have not yet used it to mop, but that will be coming very soon. There are a bunch of settings to choose from for mopping, too, which is good. I'm using this on an all-hardwood first floor, and don't want excess water to be left anywhere. Because of this, I have it set to low water usage. I also don't care to mop the floors every time that it vacuums, and this is a setting that can be changed manually, too! You can have it do both in the same session, or just vacuum, or just mop. They thought of everything when designing the app and all of the variable settings.
If they can make it more obvious how to get replacement parts, and how to get cleaning solution (or better - make your own, but I'm sure they don't want to tell people that), then I'd likely call this a five-star item at $450-550.
I've unscrewed the side brush and cleaned (although there wasn't really anything to clean) and also tried replacing the side brush with a new one but still no luck.
Therefore, it's definitely not a software problem! I assume It’s a bad production!
* Update.
After contacting manufacture support team and going through all troubleshooting steps, unfortunately the issue was not solved.
Grateful to the seller that at last I’ve got a replacement despite the issues with the inventory.
I’ve been using the MOVA Robo Vacuum for about a week now and it’s been cleaning really well. It even went onto a bigger carpet I didn’t expect it to reach, and handled the transition between carpet and tile smoothly. I liked that the mop didn’t touch the carpet at all, which was a nice touch.
It’s also super customizable. Being able to schedule it for specific days of the week made things way more convenient. Overall, really happy with how it’s been working so far.
The P10 is great at both mopping and vacuuming. It's smart enough to find it's easy around our home without having to worry too much about picking up ahead of time. The object recognition isn't 100% but pretty dang good, and the app takes some getting used to. Yet, after a couple of weeks of regular use, we got it figured out. Or floors are great and or dust and dirt are way down.
The broken wheel reviews made me hesitate even longer in buying it, but the P50 had been my top contender and when it went on sale I bought it and figured if I did have wheel issues I would return it. Luckily I did not and have not so far!(knock on hardwood floors). I'm happy I got it!
My Apartment
I have three free roaming pet rabbits, mostly hardwood floors in all rooms except the kitchen which is tile and the bathroom(which I clean with a mop). I sweep alot because of bunny hay, hair, and poop. Luckily their poop is super easy to sweep up. :) I've been using a vacuum only robot for the past three or four years and it worked well vacuuming but since I have mostly hard wood floors I wanted a robot that could do both. Mova P50 Ultra does both and pretty well too!
Pros:
It seems to both a great job and vacuuming and mopping. I haven't had any issues with the bunny hair getting tangled on the brush and unlike the previous vacuum only robot I was using, the entire contents of the dust bin in the robot dump into the dust bag in the base! The old one I'd always have to open up the robot and unclog it.
The mop works well for maintance mopping. If you have filthy dirty floors you haven't cleaned in forever I recommend taking a hand held mop and cleaning them first. Once you have clean floors, the MP50 does a great job at maintaining them. You can run a mop/vacuum at the same time sequence or a vacuum and mop separately sequence! One of the main reason I wanted the P50 was that I can have the robot automatically leave the mops in the base and do a full vacuum run and then come back, dump the debris in the back, automatially re-attach the mop pads and prep them and then mop only the floor areas! When it's done doing that it will go back to the base, clean the mop pads with hot water and them dry them with warm air! You can also leave the mop pads attached and have it just vacuum if you want. It will raise the mop pads up when it's on carpet. I prefer to have them detached when vacuuming because when the bunnies are molting the hair is all over.
The P50 also has a camera, light, and remote option where you can drive it around and see what your pets are doing. It also records while cleaning records items if you want and marks what they are on the History map if they are an obstruction and what type. For example, it will take picture of wires, pet poops, your pet, sneakers/shoes etc and flag them on the map with a viewable photo It knew a single tiny bunny poop was "pet feces" and marked it! It took a pictures of my two of my rabbits checking it out as i cleaned as well.
The app has MANY features and I'm still getting used to what settings work best for my cleanings. One issued I've had is when I had Obstace Avoidance turned on it didn't want to go through this narrow spot I have from getting from one room to the other. The space is about maybe 15 inches and there is a pet cage on one side and a fan on the other. It flagged those as obstructions because it's so narrow. I can turn off obstacle avoidance and it goes through just fine. I can turn it on again as it passes that point as well. The app and firmware seem to be updated regularly and they seem to fix any bugs that pop up.
Their customer support has always been quick to respond if I've had any questions via email so that's a plus!
Cons:
So far so good. I've held off reviewing the P50 because I wanted to run it through different task before I gave my opinion. The only issue I've had is with the obstacle avoidance and that can be turned on/off. I think it may make the robot a little too cautious when on, but as I've said you can turn it on/off on the fly so that's not really an issue in the end. I really have nothing to complain about honestly!
For the price, features, and performance I've experienced so far I defintely recommend the Mova P50 Ultra! It's a big upgrade from my previous vacuum only robot and hopefully make my life a little less hectic in trying to clean the floors and carpet with my bunny family. :)
I’m updating my review to reflect both my experience with the product and the exceptional customer service I received.
Unfortunately, just one week after using the Mova P10 Pro Ultra Robot Vacuum, it stopped detecting the clean water tank, making the mop function unusable. This was disappointing, especially after such a promising start.
That said, Mova’s customer support really impressed me. They reached out multiple times to follow up and ensure that my issue was being addressed. When the problem persisted, they suggested I return the product and even offered to reimburse the cost of the shipping box. Their level of courtesy and dedication made a big difference.
I understand that technical issues can happen with any device, and while this may not be a common problem, it’s reassuring to know that if something does go wrong, Mova stands behind their product and takes care of their customers.
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Modified Review:
I regret to say I have to modify my initial review. After just one week of use, the Mova P10 Pro Ultra Robot Vacuum stopped functioning properly. It no longer detects the clean water tank, rendering the mop feature unusable.
Original Review:
I recently upgraded to the Mova P10 Pro Ultra Robot Vacuum and Mop, and it has truly transformed my home cleaning routine. This robot vacuum combines powerful suction with intelligent features that make maintaining a spotless home easier than ever.
Pros:
Outstanding Cleaning Performance: With a whopping 13,000Pa suction power, the Mova P10 Pro Ultra effortlessly picks up dirt, dust, and debris from both carpets and hard floors. The multi-surface adaptability ensures thorough cleaning no matter the flooring type.
Self-Cleaning Convenience: One of the standout features is its self-cleaning capability. After each cleaning cycle, the robot automatically washes and dries the mops, keeping them fresh and ready for the next use. This hands-off maintenance is incredibly convenient and saves a lot of time.
Intuitive App Control: The accompanying app is user-friendly and makes scheduling and monitoring cleaning sessions a breeze. I can easily set cleaning schedules, choose specific areas to clean, and even monitor the cleaning progress in real-time from my smartphone.
Self-Empty & Refill: After completing a full cleaning cycle, the vacuum autonomously empties its dustbin and refills its water tank. This feature minimizes the need for frequent manual intervention, making the entire cleaning process seamless and efficient.
Customizable Cleaning Modes: The ability to adjust mopping and suction power is fantastic. Whether I need a quick clean or a deep scrub, I can tailor the settings to suit my needs. Additionally, setting the number of cleaning rounds ensures that every corner of my home is addressed thoroughly.
360° Obstacle Avoidance: Equipped with advanced obstacle avoidance technology, the Mova P10 Pro Ultra navigates around furniture and other obstacles with ease, ensuring comprehensive coverage without getting stuck.
Cons:
Limited Under-Furniture Access: The robot struggles to pass under narrow tables and couches due to the bump on its head where the Lidar navigator is located. This limits its ability to clean those hard-to-reach areas effectively.
The suction on carpets isn’t as effective as I had hoped. It struggles to pick up debris from thicker carpet fibers, which is a bit disappointing.
The mopping function works well on recent stains but doesn’t seem to work well on older stains that have been sitting for a week or more. It leaves behind a bit of residue and some stains.
This robot vacuum is perfect for hard floors and routine cleaning, but it might not be the best choice if you have thick carpets or older stains to deal with. Despite these flaws, it’s still a very convenient and efficient tool for regular cleaning, and I would recommend it for homes with primarily hard floors!
I also used it for mopping the kitchen, and it managed to get very muddy dog prints off the floor from the spring thaw with ease. Despite its incredibly high suction power for its class, it did not disturb us while we were watching TV as it drove through our carpeted living room. Overall, the MOVA P50 Ultra Pro has exceeded my expectations and is doing a much better job than my Eufy x10 did. I highly recommend it!
I particularly like the use of the app and scheduling so I can set a time to clean every day and forget it. The autonomous nature of the vacuum really is a complete package and I wonder now why we didn't get a robot vacuum sooner.
Recommended.
Customer Service replaced my unit with a new one that came with a better wheel, as well as supplying me with replacement parts (mop pads, dust bags, etc) to make up for my inconvenience for a couple weeks without a vacuum/mop robot. So far it's been great! My family enjoys having a robot to vacuum and mop as it goes around our tile floor with a large area rug. If my unit takes another dump, I'll be back here.
Thank you MOVA Tech/Customer support Butters (I think thats his name, South Park comes to mind) and Damon for keeping me in the loop the entire process! Reach out to them if you have any problems with your unit.
Original 3 Star review
Purchased April 13, broke today April 25.
The small castor wheel broke on its own (there was nothing on the ground that could have broken the wheel, not stupid).
The robot vacuums and mops excellently though (tile, carpet, and rugs with 3 medium hair shedding dogs and lots of kids) when the wheel is intact! Self cleans and dries its mop pads at the dock. It also self empties the dirt (and tid bits) into a vacuum dustbag in the dock.
Just look up the robot on YouTube.
I called Mova support because it's only been about 2 weeks since I purchased this robot. I also got extended warranty from Amazon. Damon from Mova support was empathetic and explained this is a known manufacturer defect (like other comments on Amazon describe), apparently "some" units left the factory with a defective wheel (something like that), but customors are encouraged to call them ASAP if and when this happens. I will be receiving a new Mova P50 Pro Ultra in about 2 weeks once I receive their label and ship my broken robot with dock. Damon assured me this wheel will be better quality.
Giving this a 2nd chance once I get it.
Wish me luck!
When it comes to performance, this little powerhouse really delivers. The P50 Pro Ultra’s multi-stage suction effortlessly lifts dust, pet hair, and even the tougher debris like cereal or rice from corners and along baseboards. The built-in mopping attachment is equally impressive—leaving a streak-free finish on my kitchen and bathroom floors. I love that you can adjust suction and water flow settings in the app, so I get a customized clean in each room.
Battery life is outstanding—up to 150 minutes on a single charge in eco mode—so it easily handles my 1,500 sq ft apartment without needing a mid-cycle recharge. And when it does run low, it automatically returns to its dock, refuels, and picks up right where it left off. The self-emptying dustbin is a game-changer too; you only need to empty the base station every few weeks, which is a huge time-saver.
Finally, I appreciate the quiet operation (it’s much quieter than my old upright vacuum) and the sleek, low-profile design that slips under furniture. Voice control via Alexa and Google Assistant adds an extra layer of convenience. Overall, the Mova P50 Pro Ultra is worth every penny—five stars all the way for its smart features, powerful cleaning, and unbeatable convenience!
It mapped my home nicely, and I send it to the rooms that need it most. You do still need to pick up items to ensure it doesn't get caught, but that's way easier than actually having to vacuum.
The containers are very easy to empty, fill, and replace with water. I've been using it for about a month and the vacuum bag still has not needed replaced yet. Get this robot vacuum/mop and never look back!!
If anything changes I’ll update the review.
I have two dogs & 4 children so I needed something special that wouldn’t run over things if they were left out. The obstacle avoidance is amazing on this thing! I love that it takes pictures and won’t go over something if it thinks it will get stuck. Definitely recommend this robot to everyone.
I have 4 kids, 3 large dogs, a cat and a husband. It cleans up after them extremely well and covers every square inch possible. It is as easy to maintain as a coffee maker I have to fill and empty the tanks every day but I have the settings set to where it uses a little more water.
It is so quite that you barely hear it running. (Might be a hazard as it took my 3 year old down in the hallway because she didn't hear/ see it lol)
My house is approximately 2100 sq ft and it cleans the whole house on a single charge.
The app is user friendly and well designed. The robot mapped my house in less than 10 minutes.
I did have to up the frequency that it emptied the dust bin. It would fill up and start dragging larger debris. Once it started emptying more it no longer had that issue.
The picture of the dirty water bin was from the first run it ever did in my house. To say I was amazed/ grossed out is an understatement.
The only complaint I really have is I just wish it had a lower profile. It's an easy enough problem to solve though. I just put risers under my bed and dressers so it would fit.
Old review: I didn't get to use it even a single time. As other reviewers have mentioned, there's some kind of defect with the front caster wheel. Mine arrived broken. There was no damage to the shipping box.
The first couple of days it was acting strange but after it had learned the floor plan it began the magic. My wife called it a “Little Mommy’s Helper“
Right now I'm waiting for another sale on this unit and we are getting another one for our second floor.
Pros: Good packaging, and quick shipping.
Very powerful vacuuming and mopping.
Great mapping of your floor plan, furniture, and obstructions.
Pets and kids friendly.
Battery life is really, really good.
Easy to work with App.
Yes, you can talk to it, directly or using Siri, Alexa, or Google.
Great Customer service response time, were very helpful.
Cons:
Still trying to teach it to make breakfast in the morning.
If you are one of the guys who like to play with remote-controlled cars this unit is for you, an RC unit with a Live Camera with 2 ways communication capabilities and your phone as a remote control unit. (From anywhere on this planet via an internet connection)
I've been using for a couple of weeks, at least daily, sometimes twice daily for a 2500 square foot floor with tile, hardwood and rugs. Works like a champ.
The mopping is perfect - super clean afterwards. Looking forward to ordering a second one to replace the first.
The app control is fantastic, letting me manage cleaning from anywhere. The "no-go zone" feature is particularly brilliant for tiled areas, ensuring it cleans exactly where I want.
This vacuum has completely solved my busy schedule problems. It keeps my floors consistently sparkling, taking a huge chore off my plate. Coming home to a clean floor without lifting a finger is a luxury I now depend on.
For anyone with a packed schedule and hard floors, the Mobile P10 is a highly recommended, smart, and efficient cleaning companion!
Walking around barefoot on the hard floor I didn't feel any dirt or crumbs left over after it was done. We have a couple rugs too and it detected them and turned up the suction power. Rug felt very clean as well and it picked up the mop heads as advertised too. The best part is how well the mopping worked though. We normally use a Bissell wet vacuum to clean the floors. I'll say that the water from this was dirtier than I've ever seen the Bissell. I.E. it did a much better job cleaning the floors than a dedicated wet vacuum did!
Besides when it ramped up the suction for the rugs it was very quiet. Even when it did ramp up it's still not obnoxiously loud and certainly quieter than a normal vacuum. It made cleaned and mopped a little more than 1400 sqft before it needed a recharge. Which I was happy with. Easy to refill the clean water, dump the dirty water, and the dust bag holds enough that I hopefully won't have to change it more than a few times a year. Overall I'm very happy with this vacuum. Looking forward to having hours of my life back and always having clean floors!
Only downside I see so far: the vacuuming air outlet is in the back of the robot pointed downward. This is an issue because on higher suction settings, this exhaust is enough to blow around dust/stuff on the floor, meaning stuff can migrate to areas that the robot has already vacuumed.