Warranty Replacement Policy

Warranty Replacement Policy

1. Warranty Coverage

✅ 3-Year Limited Warranty applies to all products purchased from Sobmart.

2. Replacement Terms

If your product qualifies for warranty replacement, we will:

  • Provide an identical product or one of similar value.
  • If unavailable, offer either:
    • A full refund, or
    • A repair within a reasonable timeframe.

Note: Replacement products inherit the same warranty terms as the original purchase.

3. How to Claim Warranty Service

Contact our support team via email:
contact@sobmart.com

Please provide:

  • Proof of purchase (order number or receipt).
  • Photos or videos of the issue, if applicable.
  • Follow the instructions provided for return or replacement.

4. Exclusions

This warranty does not cover:

  • Damage caused by accidents, misuse, or unauthorized repairs.
  • Normal wear and tear.
  • Products purchased from third-party sellers.

5. Processing Time

  • Replacements typically ship within 3–5 business days after approval.
  • Repairs may take 7–14 business days.

Need Help?

Our team is ready to assist with warranty claims!
Email: contact@sobmart.com