eufy X10 Pro Omni Robot Vacuum and Mop Combo, 8,000 Pa Suction, Dual Mops with 12 mm Auto-Lift and Carpet Detection, AI Obstacle Avoidance, Auto Mop Washing, Auto Drying, Self-Emptying, Self-Refilling

130 reviews for eufy X10 Pro Omni Robot Vacuum and Mop Combo, 8,000 Pa Suction, Dual Mops with 12 mm Auto-Lift and Carpet Detection, AI Obstacle Avoidance, Auto Mop Washing, Auto Drying, Self-Emptying, Self-Refilling

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   +4

   Jared Bolhuis

   Rated 4 out of 5

   August 1, 2024

   Was sent a disgusting used one* updated

   *Updated*8/1/2024They didn’t even try to make it look like new. The mop pads are completely used up and smell horrible! There is hair and other crud w...More

   *Updated*
   8/1/2024
   They didn’t even try to make it look like new. The mop pads are completely used up and smell horrible! There is hair and other crud wound up in the rollers. The mop pad cleaning area has caked on dirt and there is already a full dust bag in the base. Absolutely disgusting and disgrace. I was looking so forward to this thing. I wish I could give negative stars.
   
   *New*
   8/2/2024
   Spoke with eufy customer service about this issue. The lady I spoke with said she would send me an email with a link to upload photos and finish my claim, then she would send me a brand new one along with a shipping label to return the used model I was originally sent. She told me that there “email servers are slow” and to expect the email in 7-8 minutes. The email never came and I didn’t realize it but she told me that 5 minutes before customer service closed for the day. I emailed customer service last night to start a physical timeline of this process and received the following offer in return…
   
   “To address your concerns promptly, could you please confirm if the current condition of the device affects its functionality? If the device is still operational, we would like to offer you a complimentary accessory pack, including new mop pads, as a gesture of goodwill and to enhance your feeling with our product.”
   
   So in other words, their solution is to send me a “complimentary” accessory pack so that I get to clean and perform maintenance on a used vacuum/mop before I use it, but only after I let it run a full cleaning cycle to spread the unknown filth that is caked on the mop pads and wrapped around the roller around my house. I escalated my claim and am waiting to hear back.
   
   *Final Update*
   8/28/2024
   Eufy customer support stepped up. Simple misunderstanding initially with the email communication but according to them, the initial issue with being send a used model was solely Amazons fault. Whether that is true or not, they did an excellent job with guest recovery and I am overall very pleased with the company and the product. This situation has been resolved appropriately by dealing directly with Eufy customer support. I changed the review from 1 star to 4. The missing star is a reflection on Amazons failure, not Eufy.

   Helpful? 14 0
   

   Amazon Customer

   Rated 4 out of 5

   April 6, 2025

   Good

   This is my first purchase of this type of robot. I’ve had it for a couple of weeks, and there are several points to consider. First, it’s very easy to...More

   This is my first purchase of this type of robot. I’ve had it for a couple of weeks, and there are several points to consider. First, it’s very easy to use, and its commands are very helpful. Second, it vacuums and mops quite well, although it does leave some spots untouched since the brush and mop system are fixed and don't extend to reach blind spots. Third, it struggles a bit with certain obstacles, such as chairs with legs parallel to the floor and soft rugs (it tends to drag them). Fourth, you need to leave enough space between chairs and furniture for it to operate easily. Fifth, after it creates the cleaning map, if you move or remove an object or piece of furniture, the robot won’t clean that area, as it still detects the object as if it were there. Sixth, the self-cleaning features for the mop and vacuum are quite efficient.

   Helpful? 3 0
   

   Melinda

   Rated 4 out of 5

   February 22, 2025

   It doesn’t avoid a lot of obstacles as stated.

   The product does a good job, however I’m somewhat disappointed based on the reviews I read before buying. It definitely doesn’t avoid obstacles very ...More

   The product does a good job, however I’m somewhat disappointed based on the reviews I read before buying. It definitely doesn’t avoid obstacles very well though. I’m also not sure that it cleans the entire room. Its cleaning pattern is irrational. In order for it to mop a room well, you need to select medium to heavy water or make it clean the room twice. Overall, it does a good job for in between deep cleanings.

   Helpful? 0 0
   

   

   

   

   +3

   Stacy W.

   Rated 4 out of 5

   May 28, 2025

   Love is having a clean floor everyday

   I love the fact that this vacuum has the mop with it. It's gets ran every day. The water lasts a couple days then we wash the inside of it and refill ...More

   I love the fact that this vacuum has the mop with it. It's gets ran every day. The water lasts a couple days then we wash the inside of it and refill it. It runs pretty quiet, the noisiest it gets is when it blows the dirt out into the dust bag. Sometimes it seems like it gets lost but it does cover the whole floor. Good value for the money, quality is good also. They are all pretty comparison in price for what they do. You do have to buy the specific bags, but each bag lasts depending on how much stuff is on your floor quite a while. I think we change ours about every month. The only downfall for me is I wish the mop heads had little scrubbers on them, and pushed down a little heavier for more of a scrub

   Helpful? 0 0