-29%
Brand New
eufy X10 Pro Omni Robot Vacuum and Mop Combo, 8,000 Pa Suction, Dual Mops with 12 mm Auto-Lift and Carpet Detection, AI Obstacle Avoidance, Auto Mop Washing, Auto Drying, Self-Emptying, Self-Refilling
Original price was: $699.99.$499.99Current price is: $499.99.
| Brand | eufy |
| Model Name | X10 Pro Omni |
| Surface Recommendation | Hard Floor, Carpet, Wood, Tile |
| Special Feature | Auto Mop Washing, Self Emptying, Obstacle Avoidance |
| Color | Black |
130 reviews for eufy X10 Pro Omni Robot Vacuum and Mop Combo, 8,000 Pa Suction, Dual Mops with 12 mm Auto-Lift and Carpet Detection, AI Obstacle Avoidance, Auto Mop Washing, Auto Drying, Self-Emptying, Self-Refilling
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About this item
- All-in-One Station for Hands-Free Cleaning: X10 Pro Omni’s mop pads are washed using clean water, then dried with 45°C (113°F) heated air. Its dust bin is emptied into the station’s 2.5L dust bag, which only needs to be replaced every 2 months. The 3L clean water tank provides enough water to mop a 1,500-2,000 sq ft (150 sq m) home 2-3 times.
- Powerful 8,000 Pa Suction for a Deeper Clean: eufy robot vacuum X10 Pro Omni effortlessly removes hidden debris in carpets, including pet hair, for clean floors in just one pass.
- MopMaster 2.0 for Spotless Floors: Utilizing advanced MopMaster 2.0 technology, the robot vacuum and mop combo applies pressure to lift by 12 mm on carpets while maintaining a gentle touch for delicate hardwood floors.
- AI.See Smart Cleaning: X10 Pro Omni features advanced obstacle avoidance. It’s capable of identifying over 100 different objects like wires, shoes, and toys, even at night. Use the app to customize cleaning scenarios to customize your cleaning routine to your needs.
- Auto-Detangling Roller Brush: The roller brush rotates in reverse and the Pro-Detangle Comb flips down to loosen and remove hair that’s wrapped around the roller brush, so you don’t have to.
- iPath Laser Navigation: Our exclusive technology creates efficient cleaning routes around your home.
- Customizable AI.Map 3.0: Create No-Go Zones, virtual boundaries, and more so that eufy robot vacuum X10 Pro Omni cleans your space in the way you want it.
- Note: Only support 2.4GHz Wi-Fi. 5GHz Wi-Fi is not supported.
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-- CLEANING
Suction power is superb. We use it in all areas including carpet, hardwood and tile, and it hardly misses anything that I would notice. The dock also has strong power suction to transfer from the robot to the dust bin, and it does an amazing job at self-cleaning the mop. Our house is not a small one so during the cleaning, the vacuum would return to the dock a couple times to clean the mopping pad and automatically resume the cleaning when it's ready. This is a plus imo as it guarantees mopping around the house only with clean pads. I really like the fact the this vacuum is truly hands-free - all I have to do is add water and dump water.
-- SOUND
The unit runs a lot quieter than our other vacuums which is very important for us cuz our cat is very scared of vacuum cleaners. Our previous ones were so loud that he would hide in corners waiting for it to finish, but with Eufy he barely feels the need to hide. We sometimes wfh so this is another big plus - we can run it while we are at home working without feeling disturbed.
-- OBSTRUCTIONS
While the unit is compact enough to get under furniture like chairs / tables / bed to clean all the hard-to-reach areas, the sensors are really good at detecting obstructions and it barely bumps into furniture or knocks over anything (another reason it's quiet!). Previously with our old vacuums, we needed to do lots of preparation work to remove rugs / cables so they won't get stuck, but Eufy navigating through the house effortlessly so we no longer need to prepare the space before running it, but can still rest assured that we won't need to rescue it during the cleaning session.
Overall, we are extremely happy and satisfied with the purchase. I would highly recommend it to my friends and families, especially to those who have pets. It's truly a game-changer.
Update. Eufy emailed me a return label and instructions to send back the base not the rob vac. I had saved the original box therefore, sending it back was not a problem. It took over a week to get a replacement base. I contacted Eufy per my concerns of this elapsed time were I was not able to continue testing the vacuum and its features within the 31 day timeframe for a full refund. They assured me they would extend this date by two weeks. I received the new base shortly after a week. When I returned the base I sent in the cord to the unit and left the vacuum bag installed. When I received the new base it was missing the cord and did not have a vacuum bag. I contacted Eufy and they assured me a cord and a pack of vacuum bags would be shipped. It’s been now almost one more week and I have yet to receive the shipment. For two weeks I haven’t been able to use the vacuum. Eufy did issue me a number to receive two wash pads for free. I had to go to a site through a link emailed to me and enter the code. Problem is, the code covered $10.00 of $12.00 cost do I had to pay $2.00. I contacted Eufy and they said they would reimburse me the $2.00 however, I would have to wait until I receive the pads and then I would need to contact them at such time. Now I’m waiting for the cord, vacuum bags and wash pads. Sorry this review has turned into a novel. I just want to put everything out there to help others to decide on a purchase. As for the vacuum and what I have experienced, while I was able to use it, I am very pleased with the results.
Received the new base and everything has worked exceptionally well. Whenever I send the support or customer service an email or a question they always respond immediately with an answer. This unit I would recommend to anybody who has animals. I’ve not had a problem with dog hair tangling in the brush. If someone in the family has long hair that will get tangled in the brush. Great little mid price vacuum fantastic customer service.
Unboxing: No Printed Manual, No Extra Pads, no Cleaning Solution
Vacuum works great, gets in the corners really good.
Mop: Has Two Water Tanks (Clean & Dirty). The Eufy will automatically return to the base station to wash & rinse pads between rooms or jobs. It also shows you the water level. Has two Spinning Mop Pads. After cleaning, the Eufy will wash, rinse and dry the pads; that is a game changer me.
Maps: Once you setup the rooms and zones on your map you can add what they call “Scenarios” it’s a detail way of setting up your rooms & zones to save time.
Definitely worth the money.
DETAILED REVIEW
PROS:
Water Tanks: Adding & removing the water tanks are easy. I think it holds about 3 gallons. Easy to empty and refill. Pads: The pads are easy to take off and to put on.
Map: You have lots of options to choose from.
CONS:
No manual, no extra pads, no cleaning solution
When it empties the dirt compartment it’s EXTREMELY loud.
WI-FI: Once you connect Eufy to the WiFi (it was not easy to figure out, Did not come with a manual) & I’m great with technology) you can use the app features.
Map: the map is confusing. Once you setup your rooms on the map, you can’t go back and edit the size of the room. You can only merge, divide, name the room & set up no-go zones. No option to save your zone names on the map.
No manual: **you have to use the on-line manual.** something got stuck in the Eufy and I had no idea on how to fix it. Came with NO MANUAL. I had to google the manual, then search the manual on how to fix the error.
Compared to my iRobot j9+ There’s no comparison. The Eufy blows iRobot out of the park!
My thoughts:
- The first month I had absolutely no issues no problems completely easy and convenient. All I had to do was add water dump the dirty water and that was about it.
- as I got into the second month of cleaning, the hair roller would get more stuck with my hair surprisingly but not my golden retrievers. Easy to fix by just cutting it out though.
- 3 months in and I’ve noticed there’s always something it’s getting stuck on or some issue with it. Dryer sheet, pony tail, plastic, and spider traps get stuck on or in it. When there’s an issue, the robot stops and doesn’t move. The app notifies you that the rollers are stuck, camera visibility, or one of the mops got loose. I have noticed I’d say almost every day this week I’ve had to go find the vacuum and resolve some issue. Mostly the mop disengaging for some reason.
- I do absolutely love this robovacuum though. I have a schedule for it to clean a few rooms a day so that it’s not constantly cleaning all day. MWS is for most common used areas and deep cleaned. TF for used rooms but doesn’t get as dirty. TH for that once a week clean for rooms we don’t use much.
- since our vac mop needs to cover a larger square footage, I break up the cleans so it only does a few rooms a day. I just don’t like seeing or hearing the vacuum take all day to clean the first floor. I believe it took 16 hours total including the back and forth charging before it was able to fully finish every room downstairs. Which is why I break it up into different days.
- love the app features, how easy it is to maintain, and fantastic for pet hair (we have 1 golden retriever and 1 american shorthair cat).
- app features allow you to customize whether you want to vacuum, mop, or both. Also how much water to clean with anddd wall hugging.
- I would buy this again if something happened to my vacmop. I literally haven’t vacuumed or mopped at all since I got this because I just click a button on the app and it goes to clean for me!!!
8/1/2024
They didn’t even try to make it look like new. The mop pads are completely used up and smell horrible! There is hair and other crud wound up in the rollers. The mop pad cleaning area has caked on dirt and there is already a full dust bag in the base. Absolutely disgusting and disgrace. I was looking so forward to this thing. I wish I could give negative stars.
*New*
8/2/2024
Spoke with eufy customer service about this issue. The lady I spoke with said she would send me an email with a link to upload photos and finish my claim, then she would send me a brand new one along with a shipping label to return the used model I was originally sent. She told me that there “email servers are slow” and to expect the email in 7-8 minutes. The email never came and I didn’t realize it but she told me that 5 minutes before customer service closed for the day. I emailed customer service last night to start a physical timeline of this process and received the following offer in return…
“To address your concerns promptly, could you please confirm if the current condition of the device affects its functionality? If the device is still operational, we would like to offer you a complimentary accessory pack, including new mop pads, as a gesture of goodwill and to enhance your feeling with our product.”
So in other words, their solution is to send me a “complimentary” accessory pack so that I get to clean and perform maintenance on a used vacuum/mop before I use it, but only after I let it run a full cleaning cycle to spread the unknown filth that is caked on the mop pads and wrapped around the roller around my house. I escalated my claim and am waiting to hear back.
*Final Update*
8/28/2024
Eufy customer support stepped up. Simple misunderstanding initially with the email communication but according to them, the initial issue with being send a used model was solely Amazons fault. Whether that is true or not, they did an excellent job with guest recovery and I am overall very pleased with the company and the product. This situation has been resolved appropriately by dealing directly with Eufy customer support. I changed the review from 1 star to 4. The missing star is a reflection on Amazons failure, not Eufy.
Very good obstacle recognition including telling it to just avoid carpet- did not need to creat a no go zone.
Hair does get wrapped up in the ends of the beater brush and the pivot wheel and if you ignore it, you will get an error. A matter of a couple minutes to clean it. With the two dogs plus long haired humans in the house I just clean it before each run. House has a lot of floor, so this is an acceptable trade off.
Interface (iPhone) is fine. I think there could be improvements, but usable and not frustrating. Customer service is good.
Honestly, it’s been perfect, and definitely the best vacuum I’ve ever owned! Highly recommend
The best machine we have ever bought